Privacy Policy
Last updated: 1/11/2026
1. Introduction
Rivix Servers ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services.
2. Information We Collect
We collect information that you provide directly to us:
- Account information (name, email address, billing information)
- Payment information processed through our payment provider
- Communication data (support tickets, emails)
- Server usage data and logs
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process payments and manage your account
- Respond to your support requests and inquiries
- Send service-related communications
- Monitor and analyze service usage and performance
- Detect and prevent fraud or abuse
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- With payment processors to process transactions
- With service providers who assist in operating our services (under strict confidentiality agreements)
- If required by law or to protect our rights and safety
- With your explicit consent
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you cancel your account, we will delete or anonymize your data in accordance with our data retention policy, except where we are required to retain it by law.
7. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict processing of your information
- Data portability (receive your data in a structured format)
To exercise these rights, contact us at support@rivixservers.com
8. Cookies
We use cookies and similar technologies to improve your experience, analyze service usage, and assist with authentication. You can control cookies through your browser settings, though this may affect service functionality.
10. Third-Party Services
Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
11. Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
13. Contact Us
If you have questions about this Privacy Policy, please contact us at support@rivixservers.com or through our support ticket system.